# HoyaPay

## 繁體中文

- [HoyaPay提供哪些服務？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/hoyapay-ti-gong-na-xie-fu-wu.md): HoyaPay是一個創新加密貨幣支付平台，專為希望使用加密資產進行日常消費的用戶量身打造。透過 HoyaPay App和加密貨幣卡，您可以像使用法幣一樣輕鬆消費加密貨幣、管理多幣種帳戶，並實現與法幣的無縫兌換。 本平台提供一站式、安全且有效率的解決方案，涵蓋消費、提領與兌換全流程，真正讓加密資產邁入現實生活。
- [Hoya Master卡可以在哪些國家使用?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/hoya-master-ka-ke-yi-zai-na-xie-guo-jia-shi-yong.md): Hoya Master 卡可在全球大多數接受主流信用卡或金融卡的商家使用。只要該商家支援 Master，您就可以進行消費或付款。
- [新用戶如何申請Hoya Master卡](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/xin-yong-hu-ru-he-shen-qing-hoya-master-ka.md)
- [下載HoyaPay應用程式](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/xia-zai-hoyapay-ying-yong-cheng-shi.md)
- [如何註冊HoyaPay帳戶？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/ru-he-zhu-ce-hoyapay-zhang-hu.md)
- [HoyaPay身份認證新手指南](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/hoyapay-shen-fen-ren-zheng-xin-shou-zhi-nan.md): 在使用 HoyaPay 前，為了保障您的帳戶安全及遵守相關法規，系統將要求使用者完成一項一次性的 KYC（Know Your Customer）身分認證。以下是認證流程的說明與注意事項，建議您在開始認證前先了解，以提升通過率。
- [如何設定2FA](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ru-men/ru-he-she-ding-2fa.md)
- [Hoyapay KYC ](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/shen-fen-ren-zheng/hoyapay-kyc.md): 什麼是 KYC (Know Your Customer)
- [HoyaPay不支援國家/地區列表](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/shen-fen-ren-zheng/hoyapay-bu-zhi-yuan-guo-jia-di-qu-lie-biao.md)
- [KYC認證沒有通過是什麼原因？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/shen-fen-ren-zheng/kyc-ren-zheng-mei-you-tong-guo-shi-shen-mo-yuan-yin.md): 在 HoyaPay，我們致力於為使用者提供安全順暢的使用體驗，其中 KYC（了解您的客戶）認證流程是實現這一目標的重要保障。我們瞭解，在認證過程中，部分使用者可能會遇到問題。以下是常見的認證失敗原因及因應建議，供您參考：
- [註冊的時候為什麼要提示我的信箱顯示「已存在」？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-ce-chang-jian-wen-ti/zhu-ce-de-shi-hou-wei-shen-mo-yao-ti-shi-wo-de-xin-xiang-xian-shi-yi-cun-zai.md)
- [如何填寫我朋友的邀請碼？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-ce-chang-jian-wen-ti/ru-he-tian-xie-wo-peng-you-de-yao-qing-ma.md)
- [哪裡可以找到HoyaPay ID？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-ce-chang-jian-wen-ti/na-li-ke-yi-zhao-dao-hoyapay-id.md)
- [如何查詢我在 HoyaPay 帳戶中設置的手機號碼或信箱？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-ce-chang-jian-wen-ti/ru-he-cha-xun-wo-zai-hoyapay-zhang-hu-zhong-she-zhi-de-shou-ji-hao-ma-huo-xin-xiang.md)
- [忘記註冊時使用的手機號碼或信箱，無法登入怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-ce-chang-jian-wen-ti/wang-ji-zhu-ce-shi-shi-yong-de-shou-ji-hao-ma-huo-xin-xiang-wu-fa-deng-ru-zen-mo-ban.md)
- [如何修改帳號綁定的手機/信箱？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/ru-he-xiu-gai-zhang-hao-bang-ding-de-shou-ji-xin-xiang.md)
- [如何重設帳戶密碼？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/ru-he-zhong-she-zhang-hu-mi-ma.md)
- [無法收到手機驗證碼怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/wu-fa-shou-dao-shou-ji-yan-zheng-ma-zen-mo-ban.md): 若您無法收到手機驗證碼，請參考以下排查步驟：
- [無法收到信箱驗證碼怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/wu-fa-shou-dao-xin-xiang-yan-zheng-ma-zen-mo-ban.md): 如果您未收到 HoyaPay 寄送的信箱驗證碼，請嘗試以下方法：
- [我的帳戶被鎖定了怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/wo-de-zhang-hu-bei-suo-ding-le-zen-mo-ban.md)
- [綁定手機號碼時提示「手機號碼已存在」怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/bang-ding-shou-ji-hao-ma-shi-ti-shi-shou-ji-hao-ma-yi-cun-zai-zen-mo-ban.md)
- [如何轉入加密貨幣?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/ru-he-zhuan-ru-jia-mi-huo-bi.md)
- [轉入加密貨幣多久會到帳？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/zhuan-ru-jia-mi-huo-bi-duo-jiu-hui-dao-zhang.md)
- [轉入加密貨幣不到帳（充錯幣/充錯網路）](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/zhuan-ru-jia-mi-huo-bi-bu-dao-zhang-chong-cuo-bi-chong-cuo-wang-lu.md)
- [如何查看提幣進度](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/yong-hu-shi-yong-chang-jian-wen-ti/ru-he-cha-kan-ti-bi-jin-du.md)
- [如何註銷帳戶？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-xiao-chang-jian-wen-ti/ru-he-zhu-xiao-zhang-hu.md)
- [註銷帳戶後還能收到商家的退款嗎？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-xiao-chang-jian-wen-ti/zhu-xiao-zhang-hu-hou-huan-neng-shou-dao-shang-jia-de-tui-kuan-ma.md)
- [註銷帳戶後，我還能再註冊新的 HoyaPay 帳戶嗎？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/zhang-hu-zhu-xiao-chang-jian-wen-ti/zhu-xiao-zhang-hu-hou-wo-huan-neng-zai-zhu-ce-xin-de-hoyapay-zhang-hu-ma.md)
- [Hoya Master卡是什麼類型的卡片？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/hoya-master-ka-shi-shen-mo-lei-xing-de-ka-pian.md)
- [如何開通卡片？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-kai-tong-ka-pian.md)
- [開卡需要付費嗎？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/kai-ka-xu-yao-fu-fei-ma.md)
- [我購買卡片時支付的費用是儲值到帳戶裡的嗎？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/wo-gou-mai-ka-pian-shi-zhi-fu-de-fei-yong-shi-chu-zhi-dao-zhang-hu-li-de-ma.md)
- [CVV是什麼？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/cvv-shi-shen-mo.md)
- [Hoya Master卡的限制和費率](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/hoya-master-ka-de-xian-zhi-he-fei-l.md)
- [如何使用Hoya Master卡進行交易？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-shi-yong-hoya-master-ka-jin-xing-jiao-yi.md)
- [如何查看完整卡號](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-cha-kan-wan-zheng-ka-hao.md)
- [如何查帳單](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-cha-zhang-dan.md)
- [退款流程怎麼操作?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/tui-kuan-liu-cheng-zen-mo-cao-zuo.md)
- [退款入帳時間](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/tui-kuan-ru-zhang-shi-jian.md)
- [加入您的Hoya Master卡到ApplePay](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/jia-ru-nin-de-hoya-master-ka-dao-applepay.md)
- [加入您的Hoya Master卡到GooglePay](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/jia-ru-nin-de-hoya-master-ka-dao-googlepay.md)
- [如果我一個月不使用卡片，會收取費用嗎？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-guo-wo-yi-ge-yue-bu-shi-yong-ka-pian-hui-shou-qu-fei-yong-ma.md)
- [如何添加卡片至Facebook](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-tian-jia-ka-pian-zhi-facebook.md)
- [如何添加卡片至 Amazon](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-tian-jia-ka-pian-zhi-amazon.md)
- [如何添加卡片至 eBay](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-tian-jia-ka-pian-zhi-ebay.md)
- [如何添加卡片至 Airbnb](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ru-he-tian-jia-ka-pian-zhi-airbnb.md)
- [消費或付款失敗時的處理方式](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/xiao-fei-huo-fu-kuan-shi-bai-shi-de-chu-li-fang-shi.md)
- [訂單交易狀態「撤銷」是什麼意思？如何查看？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/ding-dan-jiao-yi-zhuang-tai-che-xiao-shi-shen-mo-yi-si-ru-he-cha-kan.md)
- [在第三方平台（如  ApplePay、Google Pay、Facebook）綁定卡片失敗，該怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/zai-di-san-fang-ping-tai-ru-applepaygoogle-payfacebook-bang-ding-ka-pian-shi-bai-gai-zen-mo-ban.md)
- [HoyaPay 卡片安全機制升級](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/ka-pian-chang-jian-wen-ti/hoyapay-ka-pian-an-quan-ji-zhi-sheng-ji.md)
- [若卡片遭盜刷，該如何處理？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/dong-jie-he-shan-chu-ka-pian/ruo-ka-pian-zao-dao-shua-gai-ru-he-chu-li.md)
- [刪除卡片後，開卡費用會退還嗎？卡片可以恢復嗎？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/dong-jie-he-shan-chu-ka-pian/shan-chu-ka-pian-hou-kai-ka-fei-yong-hui-tui-huan-ma-ka-pian-ke-yi-hui-fu-ma.md)
- [卡片有效期限是多久？到期後如何處理？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/dong-jie-he-shan-chu-ka-pian/ka-pian-you-xiao-qi-xian-shi-duo-jiu-dao-qi-hou-ru-he-chu-li.md)
- [如何刪除Hoya Master卡？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/dong-jie-he-shan-chu-ka-pian/ru-he-shan-chu-hoya-master-ka.md)
- [如何凍結Hoya Master卡？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/dong-jie-he-shan-chu-ka-pian/ru-he-dong-jie-hoya-master-ka.md)
- [如何解凍Hoya Master卡？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/dong-jie-he-shan-chu-ka-pian/ru-he-jie-dong-hoya-master-ka.md)
- [什麼是美元帳戶?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/shen-mo-shi-mei-yuan-zhang-hu.md)
- [美元帳戶與傳統銀行帳戶的區別??](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/mei-yuan-zhang-hu-yu-chuan-tong-yin-xing-zhang-hu-de-qu-bie.md)
- [如何申請美元帳戶?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/ru-he-shen-qing-mei-yuan-zhang-hu.md)
- [哪些國家/地區可以開立美元帳戶?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/na-xie-guo-jia-di-qu-ke-yi-kai-li-mei-yuan-zhang-hu.md)
- [我的資金在美元帳戶中安全嗎?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/wo-de-zi-jin-zai-mei-yuan-zhang-hu-zhong-an-quan-ma.md)
- [HoyaPay 是否向其客戶提供 SWIFT 代碼或帳號？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/hoyapay-shi-fou-xiang-qi-ke-hu-ti-gong-swift-dai-ma-huo-zhang-hao.md)
- [我向我的美元帳戶進行了小額存款，如何獲得小額存款的金額？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/wo-xiang-wo-de-mei-yuan-zhang-hu-jin-xing-le-xiaoecun-kuan-ru-he-huo-de-xiaoecun-kuan-de-jine.md)
- [我的美元帳戶可以收到哪些類型的交易？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/wo-de-mei-yuan-zhang-hu-ke-yi-shou-dao-na-xie-lei-xing-de-jiao-yi.md): 美元帳戶完全允許非美國居民接收以下交易。
- [我有一個關於付款的問題，如何聯絡支援人員？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/wo-you-yi-ge-guan-wu-fu-kuan-de-wen-ti-ru-he-lian-luo-zhi-yuan-ren-yuan.md)
- [我的資金遺失或尚未存入我的帳戶](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/wo-de-zi-jin-yi-shi-huo-shang-wei-cun-ru-wo-de-zhang-hu.md)
- [資金何時會存入帳戶？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/zi-jin-he-shi-hui-cun-ru-zhang-hu.md)
- [我的銀行無法辨識付款的路由號碼，我該怎麼辦？](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/xu-ni-zhang-hu-chang-jian-wen-ti/wo-de-yin-xing-wu-fa-bian-shi-fu-kuan-de-lu-you-hao-ma-wo-gai-zen-mo-ban.md)
- [理財是什麼?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/li-cai-fu-wu-chang-jian-wen-ti/li-cai-shi-shen-mo.md)
- [理財功能支持幣種有哪些?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/li-cai-fu-wu-chang-jian-wen-ti/li-cai-gong-neng-zhi-chi-bi-zhong-you-na-xie.md)
- [申購/贖回額度限制?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/li-cai-fu-wu-chang-jian-wen-ti/shen-gou-shu-huiedu-xian-zhi.md)
- [獎勵計算時間與方式?](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/li-cai-fu-wu-chang-jian-wen-ti/jiang-li-ji-suan-shi-jian-yu-fang-shi.md)
- [帳戶安全設定](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/an-quan-zhi-nan/zhang-hu-an-quan-she-ding.md)
- [卡片安全設定](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/an-quan-zhi-nan/ka-pian-an-quan-she-ding.md)
- [小心詐騙，勿向陌生人轉帳](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/an-quan-zhi-nan/xiao-xin-zha-pian-wu-xiang-mo-sheng-ren-zhuan-zhang.md)
- [交易監控與合規（KYT）](https://hoyapay.gitbook.io/chang-jian-wen-ti-fan-ti-zhong-wen/an-quan-zhi-nan/jiao-yi-jian-kong-yu-he-gui-kyt.md)