# 轉入加密貨幣不到帳（充錯幣/充錯網路）

請注意，在進行鏈上轉入前，請務必確認以下資訊：\ <br>

1. 選擇正確的幣種
2. 選擇正確的區塊鏈網路（如 ERC20、TRC20 等）
3. 確保鏈上資訊輸入無誤

您可透過以下路徑確認儲值資訊：\
首頁 > 轉入 > 選擇「鏈上轉入」 > 選擇幣種 > 查看該幣種詳情<br>

{% hint style="danger" %}
**重要提示：**

* 如因充值時選擇了**錯誤的幣種或網路地址**，資金可能**無法到賬**，且由於鏈上交易的不可逆性，**平台在多數情況下無法協助找回**，敬請理解。
* 若遇到**鏈上網路發生硬分叉或暫時中斷**等不可控因素，儲值服務可能會受到影響。此類變動平台可能**無法第一時間在文件中同步更新**，建議您以 App 內儲值頁面的即時狀態為準。
  {% endhint %}

如遇到轉入異常，請優先查看記錄狀態。如仍有疑問，歡迎聯絡客戶支援團隊取得進一步協助。

[<br>](https://chang-yong-wen-ti.gitbook.io/hoyapay/ru-he-cha-kan-chong-zhi-jin-du)


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