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Crypto deposit not credited (wrong token or wrong network)

Before making an on-chain deposit, please make sure that:

  • You select the correct cryptocurrency

  • You choose the correct blockchain network (e.g. ERC20, TRC20, etc.)

  • All on-chain information is entered correctly

You can verify the deposit details via: Home > Deposit > On-chain Deposit > Select Token > View Token Details

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Important Notice

  • If you select the wrong token or network, your funds may not be credited. Due to the irreversible nature of blockchain transactions, the platform is usually unable to recover the funds.

  • If a blockchain network experiences a hard fork, temporary outage, or other uncontrollable events, deposit services may be affected. Such changes may not be immediately reflected in documentation. Please refer to the real-time status shown on the App deposit page.

If you encounter a deposit issue, please first check the record status. If you still have questions, please contact the Customer Support Team for further assistance.

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