How Does the Refund Process Work?

HoyaPay’s refund process follows the handling sequence of the merchant and the payment network. The overall flow is as follows:

1. User Requests a Refund from the Merchant

The user must first submit a refund request to the original merchant where the transaction was made.

2. Merchant Processes and Initiates the Refund

After confirming the refund request, the merchant initiates the refund through its payment system.

3. HoyaPay Receives the Refund from the Merchant

Once the refunded funds are received from the merchant, HoyaPay performs internal processing and posts the amount to the system.

4. HoyaPay Returns the Funds to the User’s Account

The refunded amount is returned via the original payment route to the user’s HoyaPay card or account.

5. User Receives the Refund

The user can check the refund status and posting details in the account’s transaction history.