When a transaction status is shown as “Reversed”, it indicates that the transaction was not successfully completed and the original authorization has been cancelled by the system.
If a transaction cannot be completed, the order status may change from “Authorized” to “Reversed”. This process typically takes 1–5 days to complete.
Once the reversal is finalized, the previously authorized amount will be released and returned to the account. As the transaction does not proceed to the settlement stage, no actual debit or credit will occur, and no reward or incentive associated with the transaction will be generated
How It Appears in the HoyaPay App
The transaction status will be updated to “Reversed”
The transaction amount will be displayed as 0
Reversed transactions do not generate a new transaction record
Users can view the transaction on the original transaction date, with the charged amount shown as 0
Viewing Path:
Open the HoyaPay App → Cards → Transaction History
Partial Reversal Explanation
If the final settled amount charged by the merchant is lower than the originally authorized amount, the system will automatically reverse the excess portion and return the difference to the user.
Whether the reversal is full or partial, the release or return of funds will only be processed after the merchant completes the final settlement procedure.