How to Handle Failed Purchases or Payment Transactions
If a purchase or payment is not successfully completed, please follow the steps below to identify the issue:
Go to the HoyaPay App and check the transaction history page to see whether any error message is displayed.
● If an error message is shown, please take a screenshot and contact online customer support for assistance in identifying the cause of the failure.
2. If no error message appears on the transaction page, it usually indicates that the transaction failed on the merchant’s side.
● In this case, it is recommended to contact the merchant directly to confirm the specific reason for the payment failure.