To further enhance card security and prevent improper or abusive usage, HoyaPay has officially implemented a series of new risk control and protection measures.
Security Measures Overview
1. Declined Transaction Fee Policy
To reduce abnormal or repeated failed transactions, fees will be applied when a user experiences multiple declined transactions within a single month, according to the following rules:
The first three (3) declined transactions per month are free of charge
Starting from the fourth (4th) declined transaction, a fee of USD 1 per declined transaction will apply
This policy encourages users to verify their account status and ensure sufficient balance prior to initiating transactions, thereby helping to ensure successful processing.
Common reasons for declined transactions include, but are not limited to:
Insufficient account balance
Card reported lost or deactivated
Incorrect card information entered
Card or transaction type restrictions
2. Negative Balance Account Management Policy
To maintain overall account and system integrity, HoyaPay will implement the following measures when an account has a negative balance:
The account will be temporarily frozen
Users are granted a 30-day grace period to settle the outstanding balance by topping up their account
If any of the following conditions are met, the card will be immediately deleted and account functionality will be disabled:
The negative balance remains unsettled for more than 30 days
After a negative balance occurs, the account accumulates five (5) additional declined transactions (whichever occurs first)
Account functionality will only be restored after all outstanding balances have been fully settled.
Our Commitment to Users
HoyaPay has introduced these measures to create a secure, stable, and responsible payment environment for all users.
We remain committed to preventing card misuse and potential fraudulent activities while maintaining high service standards and transparent usage policies.